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The report is titled ‘Chatbot Market: Opportunity Analysis and Future Assessment 2020-2028’. An overview of conceptual frameworks, analytical approaches of the Chatbot market is the main objective of the report, which further consists of the market opportunity and insights of the data involved in the making of the respective market. The Chatbot market is expected to grow at a significant rate in the near future.
The global chatbot market is estimated to reach a value of US$ 625.5 Mn by the end of 2020 and expected to reach a value of US$ 4,235.2 Mn by 2028 with a significant CAGR of 27.0%
Artiï¬cial Intelligence (AI) progressively harmonizes our day-to-day lives with the establishment and scrutiny of intelligent hardware and software, known as intelligent agents. Intelligent agents have the capability to perform a variety of tasks varying from labor work to complex and advanced operations.
A chatbot is a quintessential illustration of an AI system and one of the most fundamental and comprehensive examples of intelligent Human-Computer Interaction (HCI). A chatbot can be comprehended as a computer program, which has the potential to respond like a smart entity when communed with through voice or text and comprehends at least one or more than one human language via Natural Language Processing (NLP).
As per the terminology, a chatbot can be perceived as “A computer program outlined to resemble or imitate a conversation with human users, exclusively over the Internet”. Chatbots are also commonly known as interactive agents, smart bots, artiï¬cial conversation entities, or digital assistants.
Chatbots can simulate human conversation and accommodate users but they are not designed only for this purpose. Chatbots also serve their utility in applications like information recovery, education, e-commerce, and business.
Chatbots are highly popular in the global markets among various industries as there are numerous benefits of chatbots for developers and users as well. Most of the applications of chatbots are platform-independent and straight away available to users without required installations. Owing to which, the global chatbot market is projected to witness substantial growth in the years to come.
The primary factors that are estimated to boost the growth of the global chatbot market in the forthcoming future consist of growing adoption and employment of chatbot among various industries across the world as well as rising customers’ demand for 24*7 support services.
The AI-powered chatbots carry an enormous potential that offers numerous benefits to various users such as automation of monotonous chores resulting in escalated process effectiveness, the delivery of support services in different languages, and enhanced self-service experiences, which positively fuel the growth of the global chatbot market in the near future.
Moreover, the capability of the chatbot service to personalize the interaction with human users and make it a pleasant experience draws the attention of a massive number of industries that are looking for 24*7 customer support systems. Attributable to which, the global market of chatbots is anticipated to witness rapid growth over the forecast period. By the same token, several multinational giants including KLM Dutch Airlines, Starbuck, Bank of America, Spotify, and many more have already employed chatbot to engross customers efficiently while administering smoothly continuous customer experience.
The noteworthy transformation in demand of the companies towards improving client experience via several different platforms is also expected to positively impact the growth of the global chatbot market in the coming years.
In addition to that, the rising application of autonomous learning chatbots for keeping a track of consumer data, collecting feedback, and tracking purchasing patterns is also acting as a stimulating factor for driving the demand for chatbots in the global markets, thereby propelling the growth of the global chatbot market.
Notably, a self-educating chatbot examines data in nominal time, offers precise information to the clients, and educates itself from their errors, which further adds up to its many benefits. However, on the other side of the coin, the restricted employment and usage of chatbots by the small & medium-sized enterprises (SMEs) due to scarcity of skillful and proficient resources and huge maintenance cost is likely to hinder the growth of the global chatbot market in the coming years.
Software
Platform
Managed Services
Professional Services
Machine Learning (ML)
Natural Language Processing (NLP)
Automated Speech Recognition (ASR)
Websites
Contact Centers
Social Media
Mobile Platform
Cloud
On-premises
Large Enterprises
Small and Medium-Sized Enterprises (SMEs)
Customer Support
Personal Assistant
Branding and Advertisement
Customer Engagement and Retention
Data Privacy and Compliance
Onboarding and Employee Engagement
Others
Banking, Financial Services and Insurance (BFSI)
Media and Entertainment
Retail and E-Commerce
Travel and Hospitality
Telecom
Healthcare and Life Sciences
Others
The global chatbot market is dominated by IBM Corporation, Nuance Communications, Google, Amazon Web Services, Artificial Solutions, Inbenta Technologies, [24]7.ai, Chatfuel, AIVO, Botsify.com, Passage AI, Kore.ai, KeyReply, SmartBots, Contus, Yellow Messenger, CogniCor Technologies, Conversica, Gupshup, Kevit, among others.
The non-identical approach of Reports and Insights stands with conceptual methods backed up with the data analysis. The novel market understanding approach makes up the standard of the assessment results that give a better opportunity for the customers to put their effort.
A research report on the chatbot market by Reports and Insights is an in-depth and extensive study of the market based on the necessary data crunching and statistical analysis. It provides a brief view of the dynamics flowing through the market, which includes the factors that support the market and the factors that are acting as impedance for the growth of the market.
Furthermore, the report includes the various trends and opportunities in the respective market in different regions for a better understanding of readers that helps to analyze the potential of the market.
Various factors that are benchmarked while estimating the market growth include (but not restricted to):
New product designs and launches
Current product compliance
Reimbursement
Concerns for use of Chatbot
Advantages of Chatbot
Actions taken by the manufacturer and respective regulatory authorities also impact the market growth of the segment. These factors are understood at a regional level and in major countries globally for providing regional insights of the product segment in the report. This helps our clients to make informed decisions.
A mix of top-down and bottom-up approach is followed to arrive and validate our market value estimations. For a product segment like wherein one/two manufacturer(s) dominates the market, it’s product sales, previous growth rates, and market expansion plans are considered to generate market share in the global market.
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1. Global Chatbot Market Report Overview
1.1. Introduction
1.2. Report Description
1.3. Methodology
2. Global Chatbot Market Overview
2.1. Introduction
2.1.1. Introduction
2.1.2. Market Taxonomy
2.2. Executive Summary
2.3. Global Chatbot Market Snapshot
2.4. Global Chatbot Market Size And Forecast, 2020–2028
2.4.1. Introduction
2.4.2. Market Value Forecast And Annual Growth Rate (AGR) Comparison (2020–2028)
2.5. Global Chatbot Market Dynamics
2.5.1. Drivers
2.5.2. Restraints
2.5.3. Opportunity
2.5.4. Trends
2.6. Key Regulations
2.7. Porter’s Five Forces Model
3. Chatbot Assessment and Analysis
3.1. Actions to encourage use of Chatbot Technology
3.2. Chatbot Promotional Strategy Recommendation
3.3. Road Map Analysis
3.4. GAP Analysis
3.5. Potential Analysis
4. Covid-19 Impact on Chatbot Market in 2020
5. Global Chatbot Market, By Solutions
5.1. Introduction
5.1.1. Annual Growth Rate Comparison, By Solutions
5.1.2. BPS Analysis, By Solutions
5.2. Market Revenue (US$Mn) Forecast, By Solutions
5.2.1. Software
5.2.2. Platform
5.3. Global Chatbot Market Attractiveness Index, By Solutions
6. Global Chatbot Market, By Services
6.1. Introduction
6.1.1. Annual Growth Rate Comparison, By Services
6.1.2. BPS Analysis, By Services
6.2. Market Revenue (US$Mn) Forecast, By Services
6.2.1. Managed Services
6.2.2. Professional Services
6.3. Global Chatbot Market Attractiveness Index, By Services
7. Global Chatbot Market, By Technology
7.1. Introduction
7.1.1. Annual Growth Rate Comparison, By Technology
7.1.2. BPS Analysis, By Technology
7.2. Market Revenue (US$Mn) Forecast, By Technology
7.2.1. Machine Learning (ML)
7.2.2. Natural Language Processing (NLP)
7.2.3. Automated Speech Recognition (ASR)
7.3. Global Chatbot Market Attractiveness Index, By Technology
8. Global Chatbot Market, By Usage
8.1. Introduction
8.1.1. Annual Growth Rate Comparison, By Usage
8.1.2. BPS Analysis, By Usage
8.2. Market Revenue (US$Mn) Forecast, By Usage
8.2.1. Websites
8.2.2. Contact Centers
8.2.3. Social Media
8.2.4. Mobile Platform
8.3. Global Chatbot Market Attractiveness Index, By Usage
9. Global Chatbot Market, By Deployment Model
9.1. Introduction
9.1.1. Annual Growth Rate Comparison, By Deployment Model
9.1.2. BPS Analysis, By Deployment Model
9.2. Market Revenue (US$Mn) Forecast, By Deployment Model
9.2.1. Cloud
9.2.2. On-premises
9.3. Global Chatbot Market Attractiveness Index, By Deployment Model
10. Global Chatbot Market, By Organization Size
10.1. Introduction
10.1.1. Annual Growth Rate Comparison, By Organization Size
10.1.2. BPS Analysis, By Organization Size
10.2. Market Revenue (US$Mn) Forecast, By Organization Size
10.2.1. Large Enterprises
10.2.2. Small and Medium-Sized Enterprises (SMEs)
10.3. Global Chatbot Market Attractiveness Index, By Organization Size
11. Global Chatbot Market, By Application
11.1. Introduction
11.1.1. Annual Growth Rate Comparison, By Application
11.1.2. BPS Analysis, By Application
11.2. Market Revenue (US$Mn) Forecast, By Application
11.2.1. Customer Support
11.2.2. Personal Assistant
11.2.3. Branding and Advertisement
11.2.4. Customer Engagement and Retention
11.2.5. Data Privacy and Compliance
11.2.6. Onboarding and Employee Engagement
11.2.7. Others
11.3. Global Chatbot Market Attractiveness Index, By Application
12. Global Chatbot Market, By Vertical
12.1. Introduction
12.1.1. Annual Growth Rate Comparison, By Vertical
12.1.2. BPS Analysis, By Vertical
12.2. Market Revenue (US$Mn) Forecast, By Vertical
12.2.1. Banking, Financial Services and Insurance (BFSI)
12.2.2. Media and Entertainment
12.2.3. Retail and E-Commerce
12.2.4. Travel and Hospitality
12.2.5. Telecom
12.2.6. Healthcare and Life Sciences
12.2.7. Other
12.3. Global Chatbot Market Attractiveness Index, By Vertical
13. Global Chatbot Market, By Region
13.1. Introduction
13.1.1. Annual Growth Rate Comparison, By Region
13.1.2. BPS Analysis, By Region
13.2. Market Revenue (US$Mn) Forecast, By Region
13.2.1. North America
13.2.2. Latin America
13.2.3. Europe
13.2.4. Asia Pacific
13.2.5. Middle East
13.2.6. Africa
13.3. Global Chatbot Market Attractiveness Index, By Region
14. North America Chatbot Market Analysis and Forecast, 2020–2028
14.1. Introduction
14.1.1. Annual Growth Rate Comparison, By Country
14.1.2. BPS Analysis, By Country
14.2. Market Revenue (US$Mn) Forecast, By Country
14.2.1. U.S. Chatbot Market
14.2.2. Canada Chatbot Market
14.3. North America Chatbot Market, By Solutions
14.3.1. Software
14.3.2. Platform
14.4. North America Chatbot Market Revenue (US$Mn) Forecast, By Services
14.4.1. Managed Services
14.4.2. Professional Services
14.5. North America Chatbot Market Revenue (US$Mn) Forecast, By Technology
14.5.1. Machine Learning (ML)
14.5.2. Natural Language Processing (NLP)
14.5.3. Automated Speech Recognition (ASR)
14.6. North America Chatbot Market Revenue (US$Mn) Forecast, By Usage
14.6.1. Websites
14.6.2. Contact Centers
14.6.3. Social Media
14.6.4. Mobile Platform
14.7. North America Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model
14.7.1. Cloud
14.7.2. On-premises
14.8. North America Chatbot Market Revenue (US$Mn) Forecast, By Organization Size
14.8.1. Large Enterprises
14.8.2. Small and Medium-Sized Enterprises (SMEs)
14.9. North America Chatbot Market Revenue (US$Mn) Forecast, By Application
14.9.1. Customer Support
14.9.2. Personal Assistant
14.9.3. Branding and Advertisement
14.9.4. Customer Engagement and Retention
14.9.5. Data Privacy and Compliance
14.9.6. Onboarding and Employee Engagement
14.9.7. Others
14.10. North America Chatbot Market Revenue (US$Mn) Forecast, By Vertical
14.10.1. Banking, Financial Services and Insurance (BFSI)
14.10.2. Media and Entertainment
14.10.3. Retail and E-Commerce
14.10.4. Travel and Hospitality
14.10.5. Telecom
14.10.6. Healthcare and Life Sciences
14.10.7. Other
14.11. North America Chatbot Market Attractiveness Index
14.11.1. By Country
14.11.2. By Solutions
14.11.3. By Technology
14.11.4. By Usage
14.11.5. By Organization Size
14.11.6. By Deployment Model
14.11.7. By Application
14.11.8. By Vertical
15. Latin America Chatbot Market Analysis and Forecast, 2020–2028
15.1. Introduction
15.1.1. Annual Growth Rate Comparison, By Country
15.1.2. BPS Analysis, By Country
15.2. Market (US$Mn) Forecast, By Country
15.2.1. Brazil Chatbot Market
15.2.2. Mexico Chatbot Market
15.2.3. Argentina Chatbot Market
15.2.4. Rest Of Latin America Chatbot Market
15.3. Latin America Chatbot Market, By Solutions
15.3.1. Software
15.3.2. Platform
15.4. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Services
15.4.1. Managed Services
15.4.2. Professional Services
15.5. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Technology
15.5.1. Machine Learning (ML)
15.5.2. Natural Language Processing (NLP)
15.5.3. Automated Speech Recognition (ASR)
15.6. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Usage
15.6.1. Websites
15.6.2. Contact Centers
15.6.3. Social Media
15.6.4. Mobile Platform
15.7. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model
15.7.1. Cloud
15.7.2. On-premises
15.8. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Organization Size
15.8.1. Large Enterprises
15.8.2. Small and Medium-Sized Enterprises (SMEs)
15.9. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Application
15.9.1. Customer Support
15.9.2. Personal Assistant
15.9.3. Branding and Advertisement
15.9.4. Customer Engagement and Retention
15.9.5. Data Privacy and Compliance
15.9.6. Onboarding and Employee Engagement
15.9.7. Others
15.10. Latin America Chatbot Market Revenue (US$Mn) Forecast, By Vertical
15.10.1. Banking, Financial Services and Insurance (BFSI)
15.10.2. Media and Entertainment
15.10.3. Retail and E-Commerce
15.10.4. Travel and Hospitality
15.10.5. Telecom
15.10.6. Healthcare and Life Sciences
15.10.7. Other
15.11. Latin America Chatbot Market Attractiveness Index
15.11.1. By Country
15.11.2. By Solutions
15.11.3. By Technology
15.11.4. By Usage
15.11.5. By Organization Size
15.11.6. By Deployment Model
15.11.7. By Application
15.11.8. By Vertical
16. Europe Chatbot Market Analysis and Forecast, 2020–2028
16.1. Introduction
16.1.1. Annual Growth Rate Comparison, By Country
16.1.2. BPS Analysis, By Country
16.2. Market (US$Mn) Forecast, By Country
16.2.1. U.K. Chatbot Market
16.2.2. Germany Chatbot Market
16.2.3. Italy Chatbot Market
16.2.4. France Chatbot Market
16.2.5. Spain Chatbot Market
16.2.6. Russia Chatbot Market
16.2.7. Poland Chatbot Market
16.2.8. BENELUX Chatbot Market
16.2.9. NORDIC Chatbot Market
16.2.10. Rest Of Europe Chatbot Market
16.3. Europe Chatbot Market, By Solutions
16.3.1. Software
16.3.2. Platform
16.4. Europe Chatbot Market Revenue (US$Mn) Forecast, By Services
16.4.1. Managed Services
16.4.2. Professional Services
16.5. Europe Chatbot Market Revenue (US$Mn) Forecast, By Technology
16.5.1. Machine Learning (ML)
16.5.2. Natural Language Processing (NLP)
16.5.3. Automated Speech Recognition (ASR)
16.6. Europe Chatbot Market Revenue (US$Mn) Forecast, By Usage
16.6.1. Websites
16.6.2. Contact Centers
16.6.3. Social Media
16.6.4. Mobile Platform
16.7. Europe Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model
16.7.1. Cloud
16.7.2. On-premises
16.8. Europe Chatbot Market Revenue (US$Mn) Forecast, By Organization Size
16.8.1. Large Enterprises
16.8.2. Small and Medium-Sized Enterprises (SMEs)
16.9. Europe Chatbot Market Revenue (US$Mn) Forecast, By Application
16.9.1. Customer Support
16.9.2. Personal Assistant
16.9.3. Branding and Advertisement
16.9.4. Customer Engagement and Retention
16.9.5. Data Privacy and Compliance
16.9.6. Onboarding and Employee Engagement
16.9.7. Others
16.10. Europe Chatbot Market Revenue (US$Mn) Forecast, By Vertical
16.10.1. Banking, Financial Services and Insurance (BFSI)
16.10.2. Media and Entertainment
16.10.3. Retail and E-Commerce
16.10.4. Travel and Hospitality
16.10.5. Telecom
16.10.6. Healthcare and Life Sciences
16.10.7. Other
16.11. Europe Chatbot Market Attractiveness Index
16.11.1. By Country
16.11.2. By Solutions
16.11.3. By Technology
16.11.4. By Usage
16.11.5. By Organization Size
16.11.6. By Deployment Model
16.11.7. By Application
16.11.8. By Vertical
17. Asia Pacific Chatbot Market Analysis and Forecast, 2020–2028
17.1. Introduction
17.1.1. Annual Growth Rate Comparison, By Country
17.1.2. BPS Analysis, By Country
17.2. Market (US$Mn) Forecast, By Country
17.2.1. China Chatbot Market
17.2.2. India Chatbot Market
17.2.3. Japan Chatbot Market
17.2.4. Australia and New Zealand Chatbot Market
17.2.5. South Korea Chatbot Market
17.2.6. ASEAN Chatbot Market
17.2.7. Rest of Asia Pacific Chatbot Market
17.3. Asia Pacific Chatbot Market, By Solutions
17.3.1. Software
17.3.2. Platform
17.4. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Services
17.4.1. Managed Services
17.4.2. Professional Services
17.5. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Technology
17.5.1. Machine Learning (ML)
17.5.2. Natural Language Processing (NLP)
17.5.3. Automated Speech Recognition (ASR)
17.6. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Usage
17.6.1. Websites
17.6.2. Contact Centers
17.6.3. Social Media
17.6.4. Mobile Platform
17.7. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model
17.7.1. Cloud
17.7.2. On-premises
17.8. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Organization Size
17.8.1. Large Enterprises
17.8.2. Small and Medium-Sized Enterprises (SMEs)
17.9. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Application
17.9.1. Customer Support
17.9.2. Personal Assistant
17.9.3. Branding and Advertisement
17.9.4. Customer Engagement and Retention
17.9.5. Data Privacy and Compliance
17.9.6. Onboarding and Employee Engagement
17.9.7. Others
17.10. Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Vertical
17.10.1. Banking, Financial Services and Insurance (BFSI)
17.10.2. Media and Entertainment
17.10.3. Retail and E-Commerce
17.10.4. Travel and Hospitality
17.10.5. Telecom
17.10.6. Healthcare and Life Sciences
17.10.7. Other
17.11. Asia Pacific Chatbot Market Attractiveness Index
17.11.1. By Country
17.11.2. By Solutions
17.11.3. By Technology
17.11.4. By Usage
17.11.5. By Organization Size
17.11.6. By Deployment Model
17.11.7. By Application
17.11.8. By Vertical
18. Middle East Chatbot Market, By Region
18.1. Introduction
18.1.1. Annual Growth Rate Comparison, By Country
18.1.2. BPS Analysis, By Country
18.2. Market (US$Mn) Forecast, By Country
18.2.1. GCC Countries Chatbot Market
18.2.2. Israel Chatbot Market
18.2.3. Rest Of Middle East Chatbot Market
18.3. Middle East Chatbot Market, By Solutions
18.3.1. Software
18.3.2. Platform
18.4. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Services
18.4.1. Managed Services
18.4.2. Professional Services
18.5. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Technology
18.5.1. Machine Learning (ML)
18.5.2. Natural Language Processing (NLP)
18.5.3. Automated Speech Recognition (ASR)
18.6. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Usage
18.6.1. Websites
18.6.2. Contact Centers
18.6.3. Social Media
18.6.4. Mobile Platform
18.7. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model
18.7.1. Cloud
18.7.2. On-premises
18.8. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Organization Size
18.8.1. Large Enterprises
18.8.2. Small and Medium-Sized Enterprises (SMEs)
18.9. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Application
18.9.1. Customer Support
18.9.2. Personal Assistant
18.9.3. Branding and Advertisement
18.9.4. Customer Engagement and Retention
18.9.5. Data Privacy and Compliance
18.9.6. Onboarding and Employee Engagement
18.9.7. Others
18.10. Middle East Chatbot Market Revenue (US$Mn) Forecast, By Vertical
18.10.1. Banking, Financial Services and Insurance (BFSI)
18.10.2. Media and Entertainment
18.10.3. Retail and E-Commerce
18.10.4. Travel and Hospitality
18.10.5. Telecom
18.10.6. Healthcare and Life Sciences
18.10.7. Other
18.11. Middle East Chatbot Market Attractiveness Index
18.11.1. By Country
18.11.2. By Solutions
18.11.3. By Technology
18.11.4. By Usage
18.11.5. By Organization Size
18.11.6. By Deployment Model
18.11.7. By Application
18.11.8. By Vertical
19. Africa Chatbot Market, By Region
19.1. Introduction
19.1.1. Annual Growth Rate Comparison, By Country
19.1.2. BPS Analysis, By Country
19.2. Market (US$Mn) Forecast, By Country
19.2.1. South Africa Chatbot Market
19.2.2. Egypt Chatbot Market
19.2.3. North Africa Chatbot Market
19.2.4. Rest Of Africa Chatbot Market
19.3. Africa Chatbot Market, By Solutions
19.3.1. Software
19.3.2. Platform
19.4. Africa Chatbot Market Revenue (US$Mn) Forecast, By Services
19.4.1. Managed Services
19.4.2. Professional Services
19.5. Africa Chatbot Market Revenue (US$Mn) Forecast, By Technology
19.5.1. Machine Learning (ML)
19.5.2. Natural Language Processing (NLP)
19.5.3. Automated Speech Recognition (ASR)
19.6. Africa Chatbot Market Revenue (US$Mn) Forecast, By Usage
19.6.1. Websites
19.6.2. Contact Centers
19.6.3. Social Media
19.6.4. Mobile Platform
19.7. Africa Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model
19.7.1. Cloud
19.7.2. On-premises
19.8. Africa Chatbot Market Revenue (US$Mn) Forecast, By Organization Size
19.8.1. Large Enterprises
19.8.2. Small and Medium-Sized Enterprises (SMEs)
19.9. Africa Chatbot Market Revenue (US$Mn) Forecast, By Application
19.9.1. Customer Support
19.9.2. Personal Assistant
19.9.3. Branding and Advertisement
19.9.4. Customer Engagement and Retention
19.9.5. Data Privacy and Compliance
19.9.6. Onboarding and Employee Engagement
19.9.7. Others
19.10. Africa Chatbot Market Revenue (US$Mn) Forecast, By Vertical
19.10.1. Banking, Financial Services and Insurance (BFSI)
19.10.2. Media and Entertainment
19.10.3. Retail and E-Commerce
19.10.4. Travel and Hospitality
19.10.5. Telecom
19.10.6. Healthcare and Life Sciences
19.10.7. Other
19.11. Africa Chatbot Market Attractiveness Index
19.11.1. By Country
19.11.2. By Solutions
19.11.3. By Technology
19.11.4. By Usage
19.11.5. By Organization Size
19.11.6. By Deployment Model
19.11.7. By Application
19.11.8. By Vertical
20. Recommendation
20.1. Market Strategy
21. Competitive Landscape
21.1. Competition Dashboard
21.2. List and Company Overview of Global Key Players
21.3. Company Profiles
21.3.1. IBM Corporation
21.3.1.1. Company Overview
21.3.1.2. Financial Overview
21.3.1.3. Product Portfolio
21.3.1.4. SWOT Analysis
21.3.1.5. Key Developments
21.3.1.6. Business Strategies
21.3.2. Nuance Communications
21.3.3. Google Inc.
21.3.4. Amazon Web Services
21.3.5. Artificial Solutions
21.3.6. Inbenta Technologies
21.3.7. [24]7.ai
21.3.8. Chatfuel
21.3.9. AIVO
21.3.10. Botsify.com
21.3.11. Passage AI
21.3.12. Kore.ai
21.3.13. KeyReply
21.3.14. SmartBots
21.3.15. Contus
21.3.16. Yellow Messenger
21.3.17. CogniCor Technologies
21.3.18. Conversica
21.3.19. Gupshup
21.3.20. Kevit
22. Acronyms
The global chatbot market is estimated to reach a value of US$ 625.5 Mn by the end of 2020 and expected to reach a value of US$ 4,235.2 Mn by 2028 with a significant CAGR of 27.0%
Growing adoption and employment of chatbot among various industries across the world as well as rising customers’ demand for 24*7 support services are the key factors driving the growth of market
Chatbot market segmented on the basis of Solutions, Services, Technology, Usage, Deployment Model, Organization Size, Application, Vertical, and Region
IBM Corporation, Nuance Communications, Google, Amazon Web Services, Artificial Solutions, Inbenta Technologies, [24]7.ai, Chatfuel, AIVO, Botsify.com, Passage AI, Kore.ai, KeyReply, SmartBots, Contus, Yellow Messenger, CogniCor Technologies, Conversica, Gupshup, Kevit, are the key participating players in the market