Chatbot Market

Category : Information & Communication Technology Reports | Delivery Format : PDF,PPT | Publisher: Reports and Insights | Pages : 231

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Chatbot Market Overview

The report is titled ‘Chatbot Market: Opportunity Analysis and Future Assessment 2020-2028’. An overview of conceptual frameworks, analytical approaches of the Chatbot market is the main objective of the report, which further consists of the market opportunity and insights of the data involved in the making of the respective market. The Chatbot market is expected to grow at a significant rate in the near future.

The global chatbot market is estimated to reach a value of US$ 625.5 Mn by the end of 2020 and expected to reach a value of US$ 4,235.2 Mn by 2028 with a significant CAGR of 27.0%

Chatbot Introduction

Artificial Intelligence (AI) progressively harmonizes our day-to-day lives with the establishment and scrutiny of intelligent hardware and software, known as intelligent agents. Intelligent agents have the capability to perform a variety of tasks varying from labor work to complex and advanced operations.

A chatbot is a quintessential illustration of an AI system and one of the most fundamental and comprehensive examples of intelligent Human-Computer Interaction (HCI). A chatbot can be comprehended as a computer program, which has the potential to respond like a smart entity when communed with through voice or text and comprehends at least one or more than one human language via Natural Language Processing (NLP).

As per the terminology, a chatbot can be perceived as “A computer program outlined to resemble or imitate a conversation with human users, exclusively over the Internet”. Chatbots are also commonly known as interactive agents, smart bots, artificial conversation entities, or digital assistants.

Chatbots can simulate human conversation and accommodate users but they are not designed only for this purpose. Chatbots also serve their utility in applications like information recovery, education, e-commerce, and business.

Chatbots are highly popular in the global markets among various industries as there are numerous benefits of chatbots for developers and users as well. Most of the applications of chatbots are platform-independent and straight away available to users without required installations. Owing to which, the global chatbot market is projected to witness substantial growth in the years to come.

Chatbot Market Dynamics

The primary factors that are estimated to boost the growth of the global chatbot market in the forthcoming future consist of growing adoption and employment of chatbot among various industries across the world as well as rising customers’ demand for 24*7 support services.

The AI-powered chatbots carry an enormous potential that offers numerous benefits to various users such as automation of monotonous chores resulting in escalated process effectiveness, the delivery of support services in different languages, and enhanced self-service experiences, which positively fuel the growth of the global chatbot market in the near future.

Moreover, the capability of the chatbot service to personalize the interaction with human users and make it a pleasant experience draws the attention of a massive number of industries that are looking for 24*7 customer support systems. Attributable to which, the global market of chatbots is anticipated to witness rapid growth over the forecast period. By the same token, several multinational giants including KLM Dutch Airlines, Starbuck, Bank of America, Spotify, and many more have already employed chatbot to engross customers efficiently while administering smoothly continuous customer experience.

The noteworthy transformation in demand of the companies towards improving client experience via several different platforms is also expected to positively impact the growth of the global chatbot market in the coming years.

In addition to that, the rising application of autonomous learning chatbots for keeping a track of consumer data, collecting feedback, and tracking purchasing patterns is also acting as a stimulating factor for driving the demand for chatbots in the global markets, thereby propelling the growth of the global chatbot market.

Notably, a self-educating chatbot examines data in nominal time, offers precise information to the clients, and educates itself from their errors, which further adds up to its many benefits. However, on the other side of the coin, the restricted employment and usage of chatbots by the small & medium-sized enterprises (SMEs) due to scarcity of skillful and proficient resources and huge maintenance cost is likely to hinder the growth of the global chatbot market in the coming years.

Chatbot Market Segmentation

By Solutions

Software

Platform

By Services

Managed Services

Professional Services

By Technology

Machine Learning (ML)

Natural Language Processing (NLP)

Automated Speech Recognition (ASR)

By Usage

Websites

Contact Centers

Social Media

Mobile Platform

By Deployment Model

Cloud

On-premises

By Organization Size

Large Enterprises

Small and Medium-Sized Enterprises (SMEs)

By Application

Customer Support

Personal Assistant

Branding and Advertisement

Customer Engagement and Retention

Data Privacy and Compliance

Onboarding and Employee Engagement

Others

By Vertical

Banking, Financial Services and Insurance (BFSI)

Media and Entertainment

Retail and E-Commerce

Travel and Hospitality

Telecom

Healthcare and Life Sciences

Others

Chatbot Market Key Players

The global chatbot market is dominated by IBM Corporation, Nuance Communications, Google, Amazon Web Services, Artificial Solutions, Inbenta Technologies, [24]7.ai, Chatfuel, AIVO, Botsify.com, Passage AI, Kore.ai, KeyReply, SmartBots, Contus, Yellow Messenger, CogniCor Technologies, Conversica, Gupshup, Kevit, among others.

MMC Overview on Chatbot Market Report

The non-identical approach of Reports and Insights stands with conceptual methods backed up with the data analysis. The novel market understanding approach makes up the standard of the assessment results that give a better opportunity for the customers to put their effort.

A research report on the chatbot market by Reports and Insights is an in-depth and extensive study of the market based on the necessary data crunching and statistical analysis. It provides a brief view of the dynamics flowing through the market, which includes the factors that support the market and the factors that are acting as impedance for the growth of the market.

Furthermore, the report includes the various trends and opportunities in the respective market in different regions for a better understanding of readers that helps to analyze the potential of the market.

Factors that are benchmarked while estimating the market

Various factors that are benchmarked while estimating the market growth include (but not restricted to):

New product designs and launches

Current product compliance

Reimbursement

Concerns for use of Chatbot

Advantages of Chatbot

Actions taken by the manufacturer and respective regulatory authorities also impact the market growth of the segment. These factors are understood at a regional level and in major countries globally for providing regional insights of the product segment in the report. This helps our clients to make informed decisions.

A mix of top-down and bottom-up approach is followed to arrive and validate our market value estimations. For a product segment like wherein one/two manufacturer(s) dominates the market, it’s product sales, previous growth rates, and market expansion plans are considered to generate market share in the global market.


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1.    Global Chatbot Market Report Overview

1.1.    Introduction

1.2.    Report Description

1.3.    Methodology

2.    Global Chatbot Market Overview

2.1.    Introduction

2.1.1.    Introduction

2.1.2.    Market Taxonomy

2.2.    Executive Summary

2.3.    Global Chatbot Market Snapshot

2.4.    Global Chatbot Market Size And Forecast, 2020–2028

2.4.1.    Introduction

2.4.2.    Market Value Forecast And Annual Growth Rate (AGR) Comparison (2020–2028)

2.5.    Global Chatbot Market Dynamics

2.5.1.    Drivers

2.5.2.    Restraints

2.5.3.    Opportunity

2.5.4.    Trends

2.6.    Key Regulations

2.7.    Porter’s Five Forces Model

3.    Chatbot Assessment and Analysis

3.1.    Actions to encourage use of Chatbot Technology

3.2.    Chatbot Promotional Strategy Recommendation

3.3.    Road Map Analysis

3.4.    GAP Analysis

3.5.    Potential Analysis

4.    Covid-19 Impact on Chatbot Market in 2020

5.    Global Chatbot Market, By Solutions

5.1.    Introduction

5.1.1.    Annual Growth Rate Comparison, By Solutions

5.1.2.    BPS Analysis, By Solutions

5.2.    Market Revenue (US$Mn) Forecast, By Solutions

5.2.1.    Software

5.2.2.    Platform

5.3.    Global Chatbot Market Attractiveness Index, By Solutions

6.    Global Chatbot Market, By Services

6.1.    Introduction

6.1.1.    Annual Growth Rate Comparison, By Services

6.1.2.    BPS Analysis, By Services

6.2.    Market Revenue (US$Mn) Forecast, By Services

6.2.1.    Managed Services

6.2.2.    Professional Services

6.3.    Global Chatbot Market Attractiveness Index, By Services

7.    Global Chatbot Market, By Technology

7.1.    Introduction

7.1.1.    Annual Growth Rate Comparison, By Technology

7.1.2.    BPS Analysis, By Technology

7.2.    Market Revenue (US$Mn) Forecast, By Technology

7.2.1.    Machine Learning (ML)

7.2.2.    Natural Language Processing (NLP)

7.2.3.    Automated Speech Recognition (ASR)

7.3.    Global Chatbot Market Attractiveness Index, By Technology

8.    Global Chatbot Market, By Usage

8.1.    Introduction

8.1.1.    Annual Growth Rate Comparison, By Usage

8.1.2.    BPS Analysis, By Usage

8.2.    Market Revenue (US$Mn) Forecast, By Usage

8.2.1.    Websites

8.2.2.    Contact Centers

8.2.3.    Social Media

8.2.4.    Mobile Platform

8.3.    Global Chatbot Market Attractiveness Index, By Usage

9.    Global Chatbot Market, By Deployment Model

9.1.    Introduction

9.1.1.    Annual Growth Rate Comparison, By Deployment Model

9.1.2.    BPS Analysis, By Deployment Model

9.2.    Market Revenue (US$Mn) Forecast, By Deployment Model

9.2.1.    Cloud

9.2.2.    On-premises

9.3.    Global Chatbot Market Attractiveness Index, By Deployment Model

10.    Global Chatbot Market, By Organization Size

10.1.    Introduction

10.1.1.    Annual Growth Rate Comparison, By Organization Size

10.1.2.    BPS Analysis, By Organization Size

10.2.    Market Revenue (US$Mn) Forecast, By Organization Size

10.2.1.    Large Enterprises

10.2.2.    Small and Medium-Sized Enterprises (SMEs)

10.3.    Global Chatbot Market Attractiveness Index, By Organization Size

11.    Global Chatbot Market, By Application

11.1.    Introduction

11.1.1.    Annual Growth Rate Comparison, By Application

11.1.2.    BPS Analysis, By Application

11.2.    Market Revenue (US$Mn) Forecast, By Application

11.2.1.    Customer Support

11.2.2.    Personal Assistant

11.2.3.    Branding and Advertisement

11.2.4.    Customer Engagement and Retention

11.2.5.    Data Privacy and Compliance

11.2.6.    Onboarding and Employee Engagement

11.2.7.    Others

11.3.    Global Chatbot Market Attractiveness Index, By Application

12.    Global Chatbot Market, By Vertical

12.1.    Introduction

12.1.1.    Annual Growth Rate Comparison, By Vertical

12.1.2.    BPS Analysis, By Vertical

12.2.    Market Revenue (US$Mn) Forecast, By Vertical

12.2.1.    Banking, Financial Services and Insurance (BFSI)

12.2.2.    Media and Entertainment

12.2.3.    Retail and E-Commerce

12.2.4.    Travel and Hospitality

12.2.5.    Telecom

12.2.6.    Healthcare and Life Sciences

12.2.7.    Other

12.3.    Global Chatbot Market Attractiveness Index, By Vertical

13.    Global Chatbot Market, By Region

13.1.    Introduction

13.1.1.    Annual Growth Rate Comparison, By Region

13.1.2.    BPS Analysis, By Region

13.2.    Market Revenue (US$Mn) Forecast, By Region

13.2.1.    North America

13.2.2.    Latin America

13.2.3.    Europe

13.2.4.    Asia Pacific

13.2.5.    Middle East 

13.2.6.    Africa

13.3.    Global Chatbot Market Attractiveness Index, By Region

14.    North America Chatbot Market Analysis and Forecast, 2020–2028

14.1.    Introduction

14.1.1.    Annual Growth Rate Comparison, By Country

14.1.2.    BPS Analysis, By Country

14.2.    Market Revenue (US$Mn) Forecast, By Country

14.2.1.    U.S. Chatbot Market

14.2.2.    Canada Chatbot Market

14.3.    North America Chatbot Market, By Solutions

14.3.1.    Software

14.3.2.    Platform

14.4.    North America Chatbot Market Revenue (US$Mn) Forecast, By Services

14.4.1.    Managed Services

14.4.2.    Professional Services

14.5.    North America Chatbot Market Revenue (US$Mn) Forecast, By Technology

14.5.1.    Machine Learning (ML)

14.5.2.    Natural Language Processing (NLP)

14.5.3.    Automated Speech Recognition (ASR)

14.6.    North America Chatbot Market Revenue (US$Mn) Forecast, By Usage

14.6.1.    Websites

14.6.2.    Contact Centers

14.6.3.    Social Media

14.6.4.    Mobile Platform

14.7.    North America Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model

14.7.1.    Cloud

14.7.2.    On-premises

14.8.    North America Chatbot Market Revenue (US$Mn) Forecast, By Organization Size

14.8.1.    Large Enterprises

14.8.2.    Small and Medium-Sized Enterprises (SMEs)

14.9.    North America Chatbot Market Revenue (US$Mn) Forecast, By Application

14.9.1.    Customer Support

14.9.2.    Personal Assistant

14.9.3.    Branding and Advertisement

14.9.4.    Customer Engagement and Retention

14.9.5.    Data Privacy and Compliance

14.9.6.    Onboarding and Employee Engagement

14.9.7.    Others

14.10.    North America Chatbot Market Revenue (US$Mn) Forecast, By Vertical

14.10.1.    Banking, Financial Services and Insurance (BFSI)

14.10.2.    Media and Entertainment

14.10.3.    Retail and E-Commerce

14.10.4.    Travel and Hospitality

14.10.5.    Telecom

14.10.6.    Healthcare and Life Sciences

14.10.7.    Other

14.11.    North America Chatbot Market Attractiveness Index

14.11.1.    By Country

14.11.2.    By Solutions

14.11.3.    By Technology

14.11.4.    By Usage

14.11.5.    By Organization Size

14.11.6.    By Deployment Model

14.11.7.    By Application

14.11.8.    By Vertical

15.    Latin America Chatbot Market Analysis and Forecast, 2020–2028

15.1.    Introduction

15.1.1.    Annual Growth Rate Comparison, By Country

15.1.2.    BPS Analysis, By Country

15.2.    Market (US$Mn) Forecast, By Country

15.2.1.    Brazil Chatbot Market

15.2.2.    Mexico Chatbot Market

15.2.3.    Argentina Chatbot Market

15.2.4.    Rest Of Latin America Chatbot Market

15.3.    Latin America Chatbot Market, By Solutions

15.3.1.    Software

15.3.2.    Platform

15.4.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Services

15.4.1.    Managed Services

15.4.2.    Professional Services

15.5.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Technology

15.5.1.    Machine Learning (ML)

15.5.2.    Natural Language Processing (NLP)

15.5.3.    Automated Speech Recognition (ASR)

15.6.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Usage

15.6.1.    Websites

15.6.2.    Contact Centers

15.6.3.    Social Media

15.6.4.    Mobile Platform

15.7.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model

15.7.1.    Cloud

15.7.2.    On-premises

15.8.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Organization Size

15.8.1.    Large Enterprises

15.8.2.    Small and Medium-Sized Enterprises (SMEs)

15.9.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Application

15.9.1.    Customer Support

15.9.2.    Personal Assistant

15.9.3.    Branding and Advertisement

15.9.4.    Customer Engagement and Retention

15.9.5.    Data Privacy and Compliance

15.9.6.    Onboarding and Employee Engagement

15.9.7.    Others

15.10.    Latin America Chatbot Market Revenue (US$Mn) Forecast, By Vertical

15.10.1.    Banking, Financial Services and Insurance (BFSI)

15.10.2.    Media and Entertainment

15.10.3.    Retail and E-Commerce

15.10.4.    Travel and Hospitality

15.10.5.    Telecom

15.10.6.    Healthcare and Life Sciences

15.10.7.    Other

15.11.    Latin America Chatbot Market Attractiveness Index

15.11.1.    By Country

15.11.2.    By Solutions

15.11.3.    By Technology

15.11.4.    By Usage

15.11.5.    By Organization Size

15.11.6.    By Deployment Model

15.11.7.    By Application

15.11.8.    By Vertical

16.    Europe Chatbot Market Analysis and Forecast, 2020–2028

16.1.    Introduction

16.1.1.    Annual Growth Rate Comparison, By Country

16.1.2.    BPS Analysis, By Country

16.2.    Market (US$Mn) Forecast, By Country

16.2.1.    U.K. Chatbot Market

16.2.2.    Germany Chatbot Market

16.2.3.    Italy Chatbot Market

16.2.4.    France Chatbot Market

16.2.5.    Spain Chatbot Market

16.2.6.    Russia Chatbot Market

16.2.7.    Poland Chatbot Market

16.2.8.    BENELUX Chatbot Market

16.2.9.    NORDIC Chatbot Market

16.2.10.    Rest Of Europe Chatbot Market

16.3.    Europe Chatbot Market, By Solutions

16.3.1.    Software

16.3.2.    Platform

16.4.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Services

16.4.1.    Managed Services

16.4.2.    Professional Services

16.5.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Technology

16.5.1.    Machine Learning (ML)

16.5.2.    Natural Language Processing (NLP)

16.5.3.    Automated Speech Recognition (ASR)

16.6.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Usage

16.6.1.    Websites

16.6.2.    Contact Centers

16.6.3.    Social Media

16.6.4.    Mobile Platform

16.7.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model

16.7.1.    Cloud

16.7.2.    On-premises

16.8.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Organization Size

16.8.1.    Large Enterprises

16.8.2.    Small and Medium-Sized Enterprises (SMEs)

16.9.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Application

16.9.1.    Customer Support

16.9.2.    Personal Assistant

16.9.3.    Branding and Advertisement

16.9.4.    Customer Engagement and Retention

16.9.5.    Data Privacy and Compliance

16.9.6.    Onboarding and Employee Engagement

16.9.7.    Others

16.10.    Europe Chatbot Market Revenue (US$Mn) Forecast, By Vertical

16.10.1.    Banking, Financial Services and Insurance (BFSI)

16.10.2.    Media and Entertainment

16.10.3.    Retail and E-Commerce

16.10.4.    Travel and Hospitality

16.10.5.    Telecom

16.10.6.    Healthcare and Life Sciences

16.10.7.    Other

16.11.    Europe Chatbot Market Attractiveness Index

16.11.1.    By Country

16.11.2.    By Solutions

16.11.3.    By Technology

16.11.4.    By Usage

16.11.5.    By Organization Size

16.11.6.    By Deployment Model

16.11.7.    By Application

16.11.8.    By Vertical

17.    Asia Pacific Chatbot Market Analysis and Forecast, 2020–2028

17.1.    Introduction

17.1.1.    Annual Growth Rate Comparison, By Country

17.1.2.    BPS Analysis, By Country

17.2.    Market (US$Mn) Forecast, By Country

17.2.1.    China Chatbot Market

17.2.2.    India Chatbot Market

17.2.3.    Japan Chatbot Market

17.2.4.    Australia and New Zealand Chatbot Market

17.2.5.    South Korea Chatbot Market

17.2.6.    ASEAN Chatbot Market

17.2.7.    Rest of Asia Pacific Chatbot Market

17.3.    Asia Pacific Chatbot Market, By Solutions

17.3.1.    Software

17.3.2.    Platform

17.4.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Services

17.4.1.    Managed Services

17.4.2.    Professional Services

17.5.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Technology

17.5.1.    Machine Learning (ML)

17.5.2.    Natural Language Processing (NLP)

17.5.3.    Automated Speech Recognition (ASR)

17.6.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Usage

17.6.1.    Websites

17.6.2.    Contact Centers

17.6.3.    Social Media

17.6.4.    Mobile Platform

17.7.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model

17.7.1.    Cloud

17.7.2.    On-premises

17.8.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Organization Size

17.8.1.    Large Enterprises

17.8.2.    Small and Medium-Sized Enterprises (SMEs)

17.9.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Application

17.9.1.    Customer Support

17.9.2.    Personal Assistant

17.9.3.    Branding and Advertisement

17.9.4.    Customer Engagement and Retention

17.9.5.    Data Privacy and Compliance

17.9.6.    Onboarding and Employee Engagement

17.9.7.    Others

17.10.    Asia Pacific Chatbot Market Revenue (US$Mn) Forecast, By Vertical

17.10.1.    Banking, Financial Services and Insurance (BFSI)

17.10.2.    Media and Entertainment

17.10.3.    Retail and E-Commerce

17.10.4.    Travel and Hospitality

17.10.5.    Telecom

17.10.6.    Healthcare and Life Sciences

17.10.7.    Other

17.11.    Asia Pacific Chatbot Market Attractiveness Index

17.11.1.    By Country

17.11.2.    By Solutions

17.11.3.    By Technology

17.11.4.    By Usage

17.11.5.    By Organization Size

17.11.6.    By Deployment Model

17.11.7.    By Application

17.11.8.    By Vertical

18.    Middle East Chatbot Market, By Region

18.1.    Introduction

18.1.1.    Annual Growth Rate Comparison, By Country

18.1.2.    BPS Analysis, By Country

18.2.    Market (US$Mn) Forecast, By Country

18.2.1.    GCC Countries Chatbot Market

18.2.2.    Israel Chatbot Market

18.2.3.    Rest Of Middle East Chatbot Market

18.3.    Middle East Chatbot Market, By Solutions

18.3.1.    Software

18.3.2.    Platform

18.4.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Services

18.4.1.    Managed Services

18.4.2.    Professional Services

18.5.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Technology

18.5.1.    Machine Learning (ML)

18.5.2.    Natural Language Processing (NLP)

18.5.3.    Automated Speech Recognition (ASR)

18.6.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Usage

18.6.1.    Websites

18.6.2.    Contact Centers

18.6.3.    Social Media

18.6.4.    Mobile Platform

18.7.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model

18.7.1.    Cloud

18.7.2.    On-premises

18.8.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Organization Size

18.8.1.    Large Enterprises

18.8.2.    Small and Medium-Sized Enterprises (SMEs)

18.9.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Application

18.9.1.    Customer Support

18.9.2.    Personal Assistant

18.9.3.    Branding and Advertisement

18.9.4.    Customer Engagement and Retention

18.9.5.    Data Privacy and Compliance

18.9.6.    Onboarding and Employee Engagement

18.9.7.    Others

18.10.    Middle East Chatbot Market Revenue (US$Mn) Forecast, By Vertical

18.10.1.    Banking, Financial Services and Insurance (BFSI)

18.10.2.    Media and Entertainment

18.10.3.    Retail and E-Commerce

18.10.4.    Travel and Hospitality

18.10.5.    Telecom

18.10.6.    Healthcare and Life Sciences

18.10.7.    Other

18.11.    Middle East Chatbot Market Attractiveness Index

18.11.1.    By Country

18.11.2.    By Solutions

18.11.3.    By Technology

18.11.4.    By Usage

18.11.5.    By Organization Size

18.11.6.    By Deployment Model

18.11.7.    By Application

18.11.8.    By Vertical

19.    Africa Chatbot Market, By Region

19.1.    Introduction

19.1.1.    Annual Growth Rate Comparison, By Country

19.1.2.    BPS Analysis, By Country

19.2.    Market (US$Mn) Forecast, By Country

19.2.1.    South Africa Chatbot Market

19.2.2.    Egypt Chatbot Market

19.2.3.    North Africa Chatbot Market

19.2.4.    Rest Of Africa Chatbot Market

19.3.    Africa Chatbot Market, By Solutions

19.3.1.    Software

19.3.2.    Platform

19.4.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Services

19.4.1.    Managed Services

19.4.2.    Professional Services

19.5.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Technology

19.5.1.    Machine Learning (ML)

19.5.2.    Natural Language Processing (NLP)

19.5.3.    Automated Speech Recognition (ASR)

19.6.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Usage

19.6.1.    Websites

19.6.2.    Contact Centers

19.6.3.    Social Media

19.6.4.    Mobile Platform

19.7.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Deployment Model

19.7.1.    Cloud

19.7.2.    On-premises

19.8.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Organization Size

19.8.1.    Large Enterprises

19.8.2.    Small and Medium-Sized Enterprises (SMEs)

19.9.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Application

19.9.1.    Customer Support

19.9.2.    Personal Assistant

19.9.3.    Branding and Advertisement

19.9.4.    Customer Engagement and Retention

19.9.5.    Data Privacy and Compliance

19.9.6.    Onboarding and Employee Engagement

19.9.7.    Others

19.10.    Africa Chatbot Market Revenue (US$Mn) Forecast, By Vertical

19.10.1.    Banking, Financial Services and Insurance (BFSI)

19.10.2.    Media and Entertainment

19.10.3.    Retail and E-Commerce

19.10.4.    Travel and Hospitality

19.10.5.    Telecom

19.10.6.    Healthcare and Life Sciences

19.10.7.    Other

19.11.    Africa Chatbot Market Attractiveness Index

19.11.1.    By Country

19.11.2.    By Solutions

19.11.3.    By Technology

19.11.4.    By Usage

19.11.5.    By Organization Size

19.11.6.    By Deployment Model

19.11.7.    By Application

19.11.8.    By Vertical

20.    Recommendation

20.1.    Market Strategy

21.    Competitive Landscape

21.1.    Competition Dashboard

21.2.    List and Company Overview of Global Key Players

21.3.    Company Profiles

21.3.1.    IBM Corporation

21.3.1.1.    Company Overview

21.3.1.2.    Financial Overview

21.3.1.3.    Product Portfolio

21.3.1.4.    SWOT Analysis

21.3.1.5.    Key Developments

21.3.1.6.    Business Strategies

21.3.2.    Nuance Communications

21.3.3.    Google Inc.

21.3.4.    Amazon Web Services

21.3.5.    Artificial Solutions

21.3.6.    Inbenta Technologies

21.3.7.    [24]7.ai

21.3.8.    Chatfuel

21.3.9.    AIVO

21.3.10.    Botsify.com

21.3.11.    Passage AI

21.3.12.    Kore.ai

21.3.13.    KeyReply

21.3.14.    SmartBots

21.3.15.    Contus

21.3.16.    Yellow Messenger

21.3.17.    CogniCor Technologies

21.3.18.    Conversica

21.3.19.    Gupshup

21.3.20.    Kevit

22.    Acronyms

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Frequently Asked Questions

The global chatbot market is estimated to reach a value of US$ 625.5 Mn by the end of 2020 and expected to reach a value of US$ 4,235.2 Mn by 2028 with a significant CAGR of 27.0%

Growing adoption and employment of chatbot among various industries across the world as well as rising customers’ demand for 24*7 support services are the key factors driving the growth of market

Chatbot market segmented on the basis of Solutions, Services, Technology, Usage, Deployment Model, Organization Size, Application, Vertical, and Region

IBM Corporation, Nuance Communications, Google, Amazon Web Services, Artificial Solutions, Inbenta Technologies, [24]7.ai, Chatfuel, AIVO, Botsify.com, Passage AI, Kore.ai, KeyReply, SmartBots, Contus, Yellow Messenger, CogniCor Technologies, Conversica, Gupshup, Kevit, are the key participating players in the market



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